Frequently Asked Questions: Sourcing Wireless Water Leak Detector (WL-WLD100) from Wanlin China Factory
The following questions are most frequently asked by distributors, importers, and system integrators in Milan, Italy when evaluating Wanlin as their China factory supply partner for Wireless Water Leak Detector (WL-WLD100).
Q6: What payment terms do you offer for new partners in Italy?
A: For first orders: 30% deposit, 70% before shipment. After 2+ successful orders, we can offer T/T 30/70, LC at sight, or open account terms for established partners.
Q3: What is the lead time for 1,000 pcs of WL-WLD100 shipped to Milan?
A: Standard stock: 15–20 days. OEM/custom: 30–45 days. For urgent orders, we maintain safety stock of popular models for 7-day express dispatch.
Q7: What incoterms do you support for shipment to Milan?
A: EXW, FOB Shanghai/Shenzhen, CIF Milan, DDP Milan. For DDP shipments, we manage all customs and last-mile delivery — you receive goods ready for sale.
Q9: How do you handle warranty claims for products sold in Italy?
A: 2-year warranty. Defective units within warranty are replaced in the next shipment at no charge. For time-sensitive replacements, we can air-freight replacement units to Milan within 48 hours.
Q4: Can I get a sample before placing a bulk order?
A: Yes. Contact wanlinfirecontrol@163.com. Sample ships via DHL/FedEx (3–5 days to Milan). The sample cost is fully deductible from your first bulk order.
Q10: Can you help with product registration / local certification in Italy?
A: We provide all required documentation (UKCA / UL 217 / LPCB) and have experience supporting partners in Italy through local fire authority registration. Contact wanlinfirecontrol@163.com for a compliance checklist specific to Italy.
Q1: What is the MOQ for the WL-WLD100?
A: Standard MOQ is 100 pcs for a trial order. After your first successful shipment, we support smaller re-order batches. Contact wanlinfirecontrol@163.com to discuss your Milan market trial.
Q8: Is the Wireless Water Leak Detector compatible with Alexa, Google Home, or Apple HomeKit?
A: Yes. Most Wanlin home fire safety products support voice assistant integration. The WL-WLD100 works with Alexa and Google Home out of the box. HomeKit integration available in the OEM version.
Still Have Questions?
Our export team in China responds within 24 hours to all inquiries from Milan, Italy.
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com
Published Date
2026-01-12
Contact
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com